Take away
Awareness and knowledge of ‘patterns’ of (linguistic and cultural) behaviour and the ability to behave appropriately make communication in 'foreign' cultural situations or intercultural professional contexts easier and more comfortable.
Promoting intercultural competences is important, especially in cross-border vocational educational settings.
Thinking about and discussing simple everyday situations, such as greetings or telephone calls, raises awareness of intercultural aspects. It helps learners to be more confident in communication, to support mutual understanding and to avoid misunderstandings.